Refund policy

Returns & Exchanges

We want you to be obsessed with your Good Doggo purchase and we stand behind the quality of everything we make. If for any reason, our product doesn't meet your expectations, or you need to exchange for a different size/color, please contact us so we can make it right.

RETURNS:

To initiate a return, please email us at hellogooddoggoshop@gmail.com. Include your full name, order number, and the reason for return.

To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it.

We allow a full refund up to 30 days of original ship date to the original form of payment. Please note, we will deduct the return shipping fee from the refund amount. 

Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

If your item doesn't meet the requirements for an eligible return, we will not be able to return the item to you and you will not receive a refund. 

EXCHANGES:

Our system currently does not allow exchanges. You are more than welcome to return your item and repurchase the new item. Please refer to the return guidelines for more information.